[Solved] Improve Help Desk Customer

Section 1:

Write an 8–10-page paper in which you:

1. Develop an agile approach that follows industry standards.

2. Propose effective techniques when updating processes.

3. Determine how to apply agile methods to legacy systems.

4. Formulate a plan for how to improve help desk customer satisfaction.

Section 2:

Prepare an 8-10 slide PowerPoint presentation in which you:

1. Include the key elements of the research report and their justifications in the PowerPoint.

2. Create bulleted speaking notes that explain the content in the Notes section of the PowerPoint.