1. Competency
   • Examine the principles and functions of healthcare operations management.
   • Discuss the competencies and professional qualities of healthcare administrators and operations managers.
   • Compare and contrast operations management challenges and or barriers that affect various healthcare delivery systems.
   • Explain the role and impact of data analytics on decision making processes in a selected healthcare setting.
   • Apply the principles and practices of operations management to improve performance outcomes of a healthcare organization.
   • Design value-driven operational processes aligned with creating an effective balance among costs, quality, and access to care.
   • Student Success Criteria
     View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.

     Scenario
     A for-profit healthcare organization is attempting to address patient satisfaction concerns based on a recent survey. Patients have indicated their dissatisfaction with the time spent in the waiting area for ED visits. You are part of the operations team tasked with developing a new service, which will allow patients to make online reservations for emergency room visits prior to arrival to the ED. The VP of Operations has asked you to assist with the proposed addition by developing a presentation that can be shown to the executive board for the new service offering. Most of the board members have extensive experience in business and are very well abreast with the role of operations management in business. Part of your task is to illuminate the parallels of operations management in business with operations management in healthcare. You have decided to use OpenTable, an organization known for its online reservation processes as your benchmark.

     Instructions
     The presentation should include:

   1. A discussion on the significance of operations management in healthcare, its principles and functions and the need for competent leadership in the areas of operations management and healthcare administration in order to achieve operational goals.
   2. The potential benefits and challenges of implementing e-Reservations in the healthcare setting.
   3. A strategy map.
   4. A value proposition.
   5. An analysis of the OpenTable success story.
   6. A proposed change simulation model (SmartArt can be used to create a flow chart to depict the proposed changes).
   7. A process improvement methodology (Six Sigma, Lean, etc.) discussion on how the application of the chosen methodology can reduce artificial variance, specific to the performance of key organizational leaders (i.e., healthcare administrator, operations manager).
   8. The goal of the presentation is to convince the board of trustees the new service will improve quality and increase patient satisfaction. Students should have creative freedom to present their assignments utilizing any mode of presentation, i.e. PowerPoint, portfolio, internal memorandum, etc.

      Resources

   • For assistance on completing a strategy map, please visit the Rasmussen College Answers page.
   • For assistance on completing a value proposition, please visit the Rasmussen College Answers page.
   • For assistance on creating smart art, please visit the Rasmussen College Answers page.

1. competency
   Explain the role and impact of data analytics on decision making processes in a selected healthcare setting.

   Student Success Criteria
   View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.

   Scenario
   You are the risk manager for a local, long-term care facility. Part of your role is to develop processes that fosters an environment that prioritizes patient safety. Conduct a comparative analysis of two of the most widely published briefs from the Institute of Medicine (IOM) in recent years – To Err is Human and Crossing the Quality Chasm. According to the National Academies of Sciences and Engineering Medicine (2018), To Err is Human illuminated how tens of thousands of Americans die each year from medical errors and effectively put the issue of patient safety and quality on the radar screen of public and private policymakers. The Quality Chasm report described broader quality issues and defines six aims—care should be safe, effective, patient-centered, timely, efficient and equitable—and 10 rules for care delivery redesign.

   Instructions
   In a comparative analysis, discuss the significance of each report on recent quality initiatives implemented by entities such as the Centers for Medicare and Medicaid Services (CMS), the Agency for Healthcare Research and Quality (AHRQ), and the Joint Commission. Your comparative analysis should also contain an examination of the quantitative data collection methods used in each report. Make a recommendation based on your analysis on how your organization and similar organizations can utilize the findings from the reports to assist in continuous quality improvement of operations and the achievement of organizational goals.

   Reference
   National Academies of Sciences and Engineering (2018). Crossing the Quality Chasm: The IOM Health Care Quality Initiative. Health and Medicine Division. Retrieved from https://www.ncbi.nlm.nih.gov/books/NBK535657

   Resources

   • For assistance on completing a comparative analysis, please visit the Rasmussen College Answers page.

1. Competency
   Discuss the competencies and professional qualities of healthcare administrators and operations managers.

   Student Success Criteria
   View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.

   Scenario
   Knowledge-Based Management (KBM) Systems allows for the health organization to employ new methods of processing and analyzing knowledge. KBM promotes knowledge-based insights to solve problems and aid in decision-making. In healthcare, KBM systems provide a solution for enhancing operations and improving efficiencies.

   The long-term care industry is experiencing unprecedented changes and increased oversight. The changes in reimbursement models, accreditation standards, and pay for performance initiatives require skilled leadership in both, the administrator and operations management roles.

   As COO of a long-term care facility, you are conducting a training program for newly hired health care administrators and operations managers. Part of your training involves a review of the importance of Knowledge-Based Management strategies in the decision-making process. Prior to the training, you determine that evaluating the use of Knowledge-Based Management can assist in illuminating the importance of employing knowledge-based strategies.

   Instructions
   Conduct a comprehensive literature review of 10 scholarly journal articles published within the past 10 years on the topic of Knowledge Based Management. Suggested areas of focus include: Key components of knowledge management; Dimensions of knowledge; Processes of knowledge management; the Management of knowledge in the context of operations management; the Importance of knowledge-based management in health organizations; and Knowledge management and organizational strategy.

   The purpose of the review is to support your assertions that the use of Knowledge-Based Management Systems will help administrators and operations managers in making key decisions relative to improving operational efficiencies.

   Resources

   • For assistance on writing literature reviews, please visit the Rasmussen College Answers page.

A – 4 – Mastery

Provided a detailed overview of the topic presented that included the current situation and history.

A – 4 – Mastery

Provided a thorough, detailed data evaluation for each of the selected scholarly sources.

A – 4 – Mastery

Provided a thorough, detailed data evaluation for each of the selected scholarly sources.

A – 4 – Mastery

Provided a fully developed conclusion that identified the best sources with detailed explanation.

  

Explore and demonstrate understanding of the experiences of service users and the impact of mental health, emotional and relational issues and the support available, on individuals, families in UK.

The student will create a case study of one individual who has had experience of mental health issues and/or has used a range of services (more than one). There will be a focus on the experience of those services and evaluation of the impact of the experience from the individual’s perspective (e.g. what helped improve their mental health issues, what did not?).Based on the discussions with the individual (Expert by Experience) the student will investigate and evaluate two or more services detailed by them, investigate and explore approaches and strategies by two or more professional groups used by the service user and explore the provision, role and use of independent advocacy services. The individual can be someone you have known, someone you have or are currently working with or someone who you have met and heard about through the module. If in any doubt please talk to the module tutor. Construct an individual study that is fluent and effective in communication. Utilise relevant terminology to coherently describe a mental health condition, experience or intervention and highlight key areas in relation to mental health services. 

Make appropriate investigations and evaluations of decisions or strategies used by two or more professional groups in relation to your case study’s experience

Evaluate the role and use of independent advocacy services in mental health services (even if your case has no direct experience of such services).

Utilise existing data or sources of evidence to develop an appropriate assessment (e.g. what does research tell you about a condition or advocacy services) and use an appropriate referencing system, which is Harvard. 

In doing the above, you should:   

1. Examine and explain the interdisciplinary nature of mental health, emotional and relational issues and the importance of interdisciplinary inter agency working.

2. Explore and demonstrate understanding of the experiences of service users and the impact of mental health, emotional and relational issues and the support available for those issues, on individuals, families and communities.

3. Outline and detail the ambiguous and uncertain nature of working with individuals and families with emotional, relational and mental health issues and explore the roles of the accountable social worker, independent advocacy and other services in providing support in UK.

4. Examine and explain the interdisciplinary nature of mental health, emotional and relational issues and the importance of interdisciplinary inter agency working in UK

5. Outline and detail the ambiguous and uncertain nature of working with individuals and families with emotional, relational and mental health issues and explore the roles of advocacy skills and services in providing support 

 3,500 word limit

The assignment should be:

1. Clearly labelled

2. Typed or word processed

3. 1.5 or double spaced lines

4. 12pt font – preferably Times New Roman or Arial font

5. Line space between paragraphs

6. No bullet points

7. No numbering of paragraphs

8. Please number pages

9. Any appendices need to be a part of the word document.

10. All sources of material to be referenced using a Referencing System (Harvard)

11. Remain within the word limit – 3500 

TOPIC: Global Marketing Factors

Assessment Description

The purpose of this assignment is to identify factors that must be considered when conducting global marketing campaigns.

For this assignment, imagine you work for a U.S.-based organization that sells household appliances and is considering opening stores internationally, starting with Brazil. You have been tasked with providing your recommendations in preparation for the expansion into Brazil. In 350-500 words, address the following:

1. Discuss how you would modify the personal selling approach based upon the Brazilian target market. Provide an example of the specific changes you would make and justify the changes.

2. Identify ethical and regulatory issues that should be considered when marketing in Brazil.

Identify cultural and social considerations you should take into account as part of your marketing planning efforts. Explain how these factors make the marketing presented to the Brazilian audience different from what is presented to U.S. consumers.

Prepare this assignment according to the guidelines found in the APA Style Guide